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How to Claim a Power Wheelchair Through Medical Aid in South Africa - The Complete Guide

A new year brings new opportunities for independence, mobility, and improved quality of life. If 2026 is the year you’re considering a power wheelchair, understanding the medical aid claim process early can save you time, stress, and unnecessary delays.

Power wheelchair are not convenience items — they are essential mobility tools for people with permanent or severe functional impairments. At Medop CC, we work closely with clinicians, patients, and families to ensure claims are clinically sound and correctly positioned from the start.

This guide explains how medical aids assess power wheelchair funding, what documentation is required, and how Medop CC supports you throughout the journey.

Understanding PMB vs Non-PMB Funding

Medical aids assess power wheelchair requests under either Prescribed Minimum Benefits (PMB) or non-PMB benefits.

When a Power Wheelchair Qualifies as PMB

PMB conditions are legally required to be funded from a medical aid’s risk benefit, not savings. A power chair may qualify when a patient has a severe, permanent mobility impairment that affects basic activities of daily living.

Common PMB-related conditions include:

  • Spinal cord injuries (paraplegia or quadriplegia)
  • Progressive neurological disorders
  • Severe neuromuscular conditions
  • Severe cerebral palsy
  • Stroke with permanent functional limitations
  • Amputations resulting in permanent loss of ambulation

For PMB claims, the motivation must clearly show that:

  • The condition meets PMB criteria
  • Mobility loss is long-term or permanent
  • A manual wheelchair is not clinically appropriate
  • The power wheelchair is essential for safety, independence, and daily functioning

When PMB applies, medical aids cannot decline based on internal benefit rules and must fund a device that meets the clinical need.

Non-PMB Power Wheelchair Requests

If a condition does not fall under PMB, the claim becomes non-PMB and funding depends on the member’s plan rules.

Non-PMB claims may involve:

  • Temporary injuries
  • Mild to moderate functional impairments
  • Situations where manual mobility is considered sufficient

In these cases, motivations focus on quality of life, safety, caregiver burden, and preventing secondary complications. Approval may be partial, capped, or declined depending on available benefits.

What You Need to Start a Claim

Successful claims are built on strong documentation.

Typical requirements include:

  • Clinical assessment and seating report
  • ICD-10 diagnosis code
  • Functional mobility evaluation
  • Trial notes where possible
  • A detailed quotation and specifications
  • Supporting photos or videos

PMB claims additionally require a clear statement confirming PMB eligibility and why manual mobility is not suitable.

Step-by-Step Claim Process

  1. Obtain an approved quote
  2. Compile all clinical and medical documentation
  3. Submit to the medical aid
  4. Receive a reference number
  5. Follow up regularly
  6. Approval and payment
  7. Production and delivery of the power wheelchair

Each step must be completed accurately to avoid delays.

Understanding the Cost of a Power Wheelchair

Power wheelchair pricing varies based on clinical requirements and functional goals.

Costs typically include:

  • The base power wheelchair model
  • Batteries and charging systems
  • Ongoing service and maintenance
  • Accessories such as cushions, positioning supports, or ramps

Budget impacts performance, durability, and long-term reliability, which is why correct specification is critical.

How Medop CC Supports Your Claim

Medop CC is more than a supplier. We support your mobility journey by:

  • Assisting clinicians with accurate specifications
  • Providing compliant quotations and product guidance
  • Helping reduce delays and resubmissions

Our goal is to ensure you receive the right mobility solution, not just an approved one.

Our Final Thoughts

Claiming a power wheelchair through medical aid can feel overwhelming, but with the right guidance, it becomes manageable and structured.

If improved mobility is part of your 2026 goals, Medop CC is here to help you take the next step with confidence.

Contact the Medop team to start your power mobility journey the right way.

Published: 5 January 2026
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